Effective Date: April 18, 2025

Introduction

Pest Detectives sends text message updates and responses to customers, including businesses and individuals, about the pest control services offered, service appointments, and pricing at Pest Detectives

By opting into SMS communications from Pest Detectives, you agree to receive text messages regarding:

• Service appointments and scheduling confirmations

• Technician arrival updates and notifications

• Pest control service information and pricing

• Account-related information and updates

• Promotional and marketing messages (if separately opted-in)

When you opt-in to the service, we may send you a message to confirm your signup. Message and data rates may apply. Message frequency varies. Text "HELP" for help. Text "STOP" to cancel.

Opt-Out Instructions

You can cancel this service at any time. Just text "STOP" to [number type]. After you send the message "STOP" to us, we will reply to confirm that you have been unsubscribed. After this, you will no longer receive messages from us. If you want to join again, just sign up as you did the first time, and we will start sending you messages again.

Help & Support

If at any time you forget what keywords are supported, just text "HELP" to [number type]. After you send the message "HELP" to us, we will respond with instructions on how to use our service and how to unsubscribe.

You may also contact us directly for assistance:

• Email: james@bedbugsundercover.com

• Website: https://www.yourpestdetectives.com/

• Mail: Bed Bugs Undercover, LLC dba Pest Detectives — 404 S Roan St, Johnson City, TN 37601 or 825 Clear Creek Rd, Chuckey, TN 37641

Message Frequency & Rates

Message frequency varies depending on your service activity and communication preferences. Standard message and data rates may apply based on your mobile carrier plan. Pest Detectives is not responsible for any charges incurred from your mobile carrier.

Consent to receive SMS messages is not a condition of purchase. You may use our services without opting into SMS communications.

Privacy & Data Use

Bed Bugs Undercover, LLC dba Pest Detectives respects your privacy. We use information you provide to send and respond to your mobile messages. This includes sharing it with platform providers, phone companies, and other vendors who help us deliver messages. We will not share mobile information with third parties for marketing purposes.

Text messaging originator opt-in data and consent are exempt from sharing with third parties. We may disclose information to satisfy legal, regulatory, or governmental requests, avoid liability, or protect our rights or property.

This policy applies to your use of the Text Message Service and does not modify our general Privacy Policy, which may govern our relationship with you in other contexts. For more information on how we collect, use, and protect your personal information, please review our Privacy Policy.

Participating Carriers

Participating carriers include: AT&T, Verizon Wireless, Sprint, T-Mobile, U.S. Cellular, Boost Mobile, MetroPCS, Virgin Mobile, Alaska Communications Systems (ACS), Appalachian Wireless (EKN), Bluegrass Cellular, Cellular One of East Central IL (ECIT), Cellular One of Northeast Pennsylvania, Cricket, Coral Wireless (Mobi PCS), COX, Cross, Element Mobile (Flat Wireless), Epic Touch (Elkhart Telephone), GCI, Golden State, Hawkeye (Chat Mobility), Hawkeye (NW Missouri), Illinois Valley Cellular, Inland Cellular, iWireless (Iowa Wireless), Keystone Wireless (Immix Wireless/PC Man), Mosaic (Consolidated or CTC Telecom), Nex-Tech Wireless, NTelos, Panhandle Communications, Pioneer, Plateau (Texas RSA 3 Ltd), Revol, RINA, Simmetry (TMP Corporation), Thumb Cellular, Union Wireless, United Wireless, Viaero Wireless, and West Central (WCC or 5 Star Wireless).

Carriers are not liable for delayed or undelivered messages.

Program Overview

Our SMS program is used to provide timely service updates and relevant information to customers who have provided express consent through our website forms, phone calls, or direct communication. We are committed to protecting your privacy and ensuring our SMS communications are relevant, timely, and valuable to you.

Changes to These Terms

Pest Detectives reserves the right to update or modify these SMS Terms & Conditions at any time. Changes will be posted at https://www.yourpestdetectives.com/ and will be effective upon posting. Continued use of our SMS service following any changes constitutes your acceptance of the revised terms.

Contact Us

If you have any questions about these SMS Terms & Conditions or our messaging program, please contact us:

• By email: james@bedbugsundercover.com

• By website: https://www.yourpestdetectives.com/

• By mail: Bed Bugs Undercover, LLC dba Pest Detectives — 404 S Roan St, Johnson City, TN 37601 or 825 Clear Creek Rd, Chuckey, TN 37641